Refund Policy
Refund Policy
1. Our Promise to You
Your satisfaction is our priority. If you try lavorin and feel it’s not right for you, we offer a clear and fair refund process.
2. 90-Day Money-Back Guarantee
You have 90 days from your purchase date to request a refund. That gives you a full three months to try the capsules and decide if they work for you.
3. Opened Bottles Are OK
You’re allowed to open and try the capsules. We don’t require the bottle to be sealed or unused to qualify for a refund.
4. Two Options for Resolution
If you’re not satisfied, you can choose:
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A full refund (minus original shipping), or
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An exchange or store credit of equal value
5. How to Request a Refund
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Contact our Customer Support within 90 days of your purchase
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Provide your order number and let us know what didn’t work for you
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We’ll respond within 1 business day and process your refund quickly
6. Shipping Costs and Fees
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We cover shipping on exchanges
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Original shipping costs are not refunded
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No restocking fees or deductions for opened bottles, unless abuse is suspected
7. Proof of Purchase or Feedback
We might ask for your order number and a quick photo or feedback, but you won’t need to return the capsules unless we request it.
8. Help Us Improve
We appreciate honest feedback about your experience. It helps us make our products and service better for everyone.
9. Exceptions
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Free samples or promotional bundles may have separate terms
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Subscription orders must be canceled before the next billing cycle to avoid charges
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Refunds on subscriptions apply to unopened bottles unless noted otherwise
10. Refund Timeline
Once approved, your refund will be sent to your original payment method within 5 to 7 business days. We’ll notify you by email when complete.
